- When will my order be shipped out?
- All confirmed order are processed and shipped out within 48 hours after your order is placed. As soon as your order has been shipped, you will receive an email with a tracking number to track the location of your package.
- How long does it take for my order to arrive?
- Once your order has been dispatched, the delivery time may vary based on both the destination address and the chosen shipping method. For domestic orders, you can typically expect delivery within 2-4 business days, while international orders typically arrive within 4-7 business days.
- Can I change or update my order?
- Depending on the timing, it may be possible to accommodate any alterations before your order is packed for shipment. Please email customer service and we’ll do our best to help you.
- How do I cancel my order?
- If your order hasn't shipped yet, you still have the option to cancel it. We understand that circumstances may change, and we're here to assist you every step of the way.
Please reach out to our online chat support, and we'll be more than happy to guide you through the cancellation process with ease.
- Will I be charged duties and taxes?
- For shipments within the United States, you can rest assured that no customs duties or taxes will apply. However, please note that you may be responsible for paying customs duties for packages sent outside the United States.
- My tracking details aren't working, Can you help?
- Sometimes, it may take the carrier 1-2 business days to register your shipment status. To ensure the most accurate information, we kindly recommend allowing 48 hours for the tracking details to update.
However, if you find that your tracking number isn't updating or working as expected, please don't hesitate to reach out to us via cs@wowamazingtoys.com